Shipping policy

Where We Ship

We currently offer free standard shipping to the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes, or APO/FPO addresses.

Processing and Delivery

Orders ship in 1–2 business days; estimated delivery is 3–7 business days after shipment.

Business days exclude weekends and U.S. holidays. Delivery dates are estimates and may be affected by the carrier, weather, address problems, or unusually high order volume.

You will receive a shipping confirmation with tracking information when your order ships. Tracking may take up to 48 hours to show its first carrier scan.

Address Changes and Cancellations

Email support@ddgbeauty.com as soon as possible if you need to change or cancel an order. We will try to help before fulfillment begins, but changes or cancellation cannot be guaranteed after an order enters processing or ships. We do not charge a separate cancellation or address-change fee.

Delivery Problems

If a package arrives damaged, contains an incorrect item, or appears lost after the estimated delivery window, email support@ddgbeauty.com with your order number and relevant photos when applicable.

Customer Support

Pre-sale live chat is available 24/7. After-sales requests are handled Monday through Friday, and we reply within 24 hours. Email support@ddgbeauty.com and monitor your inbox and spam folder for our response.