Refund policy

Returns Within Five Business Days

You may request a return for any reason within five business days after the carrier confirms delivery. All products are eligible except clearance products, which are final sale and cannot be returned.

How to Request a Return

Email support@ddgbeauty.com with your order number and the item you want to return. Please do not send a return before receiving our instructions.

Quality Issues

If you believe a product has a quality issue, email support@ddgbeauty.com with your order number, a description of the issue, and clear photos showing the problem. We will review the information and provide the appropriate return, replacement, or refund instructions.

Return Shipping

For returns unrelated to a product quality issue, the customer is responsible for return shipping. For a confirmed quality issue, damaged or defective item, or incorrect item, ddgbeauty will cover return shipping or provide another appropriate resolution.

Refunds

Once the returned product is received, the refund will be issued to the original payment method. Your bank or card issuer may need additional time to post the refund.

Contact Us

For any return question, email support@ddgbeauty.com. After-sales requests are handled Monday through Friday, and we reply within 24 hours. Please monitor your inbox and spam folder for our response.